SHIPPING AND RETURNS

 

SHIPPING

Shipping fees will be applied at checkout. In-store pickup is always free. US orders typically arrive within 3 days of shipment. If you need a shipment rushed to you, please contact us at 531-375-0397 or info@labelomaha.com and we will do our best to help.

 

RETURNS AND EXCHANGES 

We have a 7-day return policy for all online orders, which means you have 7 days after the delivery date of your order to request a return. Returns will be for Online Credit or Exchange ONLY.  If your purchase is an in-store pickup, you have 7 days after ordering your item to request a return. Purchases made in store in our brick and mortar shop have a 7 day return policy for store credit only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Sale merchandise, beauty, apothecary, swimwear, jewelry, sunglasses and any other item marked as final sale cannot be returned or exchanged. 

To start a return, you can contact us at info@labelomaha.com. If your return is accepted, we’ll send you a return label, as well as instructions on how and where to send your package. You must take the return to the delivery service (USPS, UPS, FedEx, etc.) within 2 business days of receiving the return label. Items sent back to us without first requesting a return will not be accepted. We are happy to exchange any items eligible for return, based on availability.

You can always contact us for any return question at info@labelomaha.com. 

 

EXCEPTIONS/NON-RETURNABLE ITEMS

The following items are not eligible for returns:  sale merchandise, beauty, apothecary, swimwear, and any other item marked as final sale custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCHANGES 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email if you have questions on this.